Welcome to Legacy. The world’s first people-first AI and Human Experience Center. We empower our people so they can empower your customers.
The Model: We operate as a people-first AI and Human Experience Center.
Elite Retention: We pay our agents double the industry average to ensure a dignified, livable wage.
Safe & Supportive Culture: We provide a safe, inclusive workplace that prioritizes employee wellbeing. When our people feel secure and valued, they have the emotional capacity to truly care for your customers.
Human-in-the-Loop AI: We use technology to handle the routine, allowing our humans to handle the complex.
Global Standards: We deliver the performance and professionalism expected from top-tier providers, serving clients in the USA, the UK, and Australia.
We deliver enterprise-grade performance across industry-specific programs, while preserving a human-first operating model.
Traditional BPOs and outsourcing vendors suffer from high turnover, leading to poor service and constant retraining costs.
• Impact Sourcing: We recruit talent from underserved communities and provide world-class training.
• Financial Wellbeing: Our agents earn a thriving wage, fostering loyalty and deep job satisfaction.
• Technology + Humanity: We use AI to handle the routine, allowing our humans to handle the complex, delivering a true "Human Experience".
Join the movement that proves ethical business is better business. When you partner with Legacy, you do not just get a service provider, but you get a high-performance extension of your team that aligns with your values.
Elevate Your ESG Score: Instantly boost your company’s Environmental, Social, and Governance profile. Your contract directly supports job creation, poverty alleviation, and fair labor practices.
Stabilize Your Operations: The number one cost in outsourcing is attrition. By paying thriving wages and providing full benefits like healthcare and pensions, we retain top talent. You get consistent, experienced agents who know your brand inside and out.
The Virtuous Cycle of Quality: We operate on a simple truth: take care of your staff, and your staff will take care of your clients. By reinvesting our surplus into agent wellbeing and upskilling, we deliver superior customer and patient experiences and higher retention rates for your clients.
Risk-Free Impact: You pay a competitive market rate for top-tier service. We handle the rest.