Legacy is a people-first AI and Human Experience Center built to transform how people experience customer support and how teams experience work.
The Model: We operate as a people-first AI and Human Experience Center.
Elite Retention: We pay our agents double the industry average to ensure a dignified, livable wage.
Safe & Supportive Culture: We provide a safe, inclusive workplace that prioritizes employee wellbeing. When our people feel secure and valued, they have the emotional capacity to truly care for your customers.
Human-in-the-Loop AI: We use technology to handle the routine, allowing our humans to handle the complex.
Global Standards: We deliver the performance and professionalism expected from top-tier providers, serving clients in the USA, the UK, and Australia.
We stood at the top of the industry, but we could not ignore what was happening at the bottom.
As high-level executives with decades of combined experience in the global BPO and GBS sectors, we have built teams, managed operations, and delivered results for some of the world’s biggest brands. But throughout our careers, we witnessed a troubling reality: an industry built on a revolving door of talent. We saw dedicated, hardworking agents treated as disposable assets, overworked, underpaid, and undervalued.
We realized that the standard model was not just broken, but it was failing the very people who power it. The gap in the market was not a lack of technology or clients; it was a lack of humanity.
So, we decided to change the rules.
Legacy was born from a profound conviction that business can and should be a force for good. We came together to build the world’s first people-first AI and Human Experience Center because we believe that a job should do more than just pay the bills; it should build a life.
We are disrupting the status quo with a people-first operating model built for long-term excellence. Instead of short-term extraction, we channel resources directly into our employees through pay, support, and growth.
We know that financial stress is the single biggest burden on the minds of agents in South Africa today. That is why we pay salaries that are double the industry average, ensuring every member of our team earns a dignified, livable wage. But our commitment goes far beyond the paycheck.
We are building a sanctuary for talent where safety and security are standard. At Legacy, benefits are not just perks, they are essential pillars of a stable life.
• Comprehensive Healthcare: Because no one should have to choose between their health and their livelihood.
• Pension & Security: Helping our people plan for a future they can look forward to.
• Education & Upskilling: Offering development courses that transform potential into professional excellence, giving our team the tools to grow their careers far beyond the contact center floor.
This is our Legacy. We are proving that when you take care of your people financially, professionally, and personally, they do not just work better; they live better. And that transforms the human experience for everyone, everywhere. Welcome to the future of work.